Privacy Policy

Tier 4 Support, Inc. — Last updated: August 2026

1. Who We Are

Tier 4 Support, Inc. is a California corporation based in Santa Monica, California. This Privacy Policy applies to all websites and services operated by Tier 4 Support, Inc. unless a service-specific privacy policy is provided.

2. Information We Collect

Information You Provide

• Account registration details (name, email address)
• Communications you send to us (support requests, feedback)
• Payment information (processed by third-party processors; we do not store card numbers)

Information Collected Automatically

• Server logs (IP address, browser type, pages visited, timestamps)
• Cloudflare analytics data (aggregate traffic metrics)

3. How We Use Your Information

• To provide and maintain our services
• To process transactions and send related information
• To respond to your requests and communications
• To detect, prevent, and address technical issues and abuse
• To comply with legal obligations

4. Cookies and Tracking

Our websites use Cloudflare Web Analytics for aggregate traffic metrics. Cloudflare Analytics is privacy-focused and does not use cookies or track individual users. We do not use Google Analytics or any other third-party tracking scripts.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service providers who assist in operating our services (hosting, payment processing)
• Law enforcement when required by law or to protect our rights

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure server infrastructure, and access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your data at any time.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt out of the sale of your personal information
• Not be discriminated against for exercising your privacy rights

We do not sell personal information. We have not sold personal information in the preceding 12 months.

To exercise your rights, contact us at [email protected]. We will respond within 45 days.

9. Do Not Sell My Personal Information

Tier 4 Support, Inc. does not sell your personal information to third parties. This applies to all users, regardless of location.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Text Messaging (SMS)

If you opt in to receive account notification and authentication text messages from Tier 4 Support Inc, message frequency varies and message and data rates may apply. Reply HELP for help or STOP to cancel at any time. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date.

13. Contact Us

For privacy-related inquiries:

Tier 4 Support, Inc.
Santa Monica, California
[email protected]